Shipping Policy

Last updated: October 26, 2026

This Shipping Policy applies to orders placed with SANLINGS at sanlings.com.

Order processing and dispatch

Orders are prepared and dispatched within 3–7 calendar days after payment is confirmed. This period covers order processing and handover to the carrier. Delivery time is additional and depends on the destination, shipping service and customs clearance.

If we become aware of a delay beyond this dispatch window, we will contact you with an updated dispatch estimate. If your order has not been dispatched, you may contact us to request cancellation and a refund.

Shipping destinations, charges and delivery estimates

Available destinations, shipping options and shipping charges are shown at checkout. Any delivery estimate shown at checkout or in your order confirmation is separate from the 3–7-day dispatch period. Carrier delays, public holidays and customs checks may affect delivery estimates.

Standard shipping charges

For destinations available at checkout, standard shipping costs US$8.99 when the merchandise subtotal is below US$69, and is free at US$69 or more. Express shipping and optional upgrades may cost extra. Confirm your destination and selected service at checkout.

Shipment confirmation and tracking

We will email you when your order is dispatched and provide tracking details when available. For an update, contact chen410707272@gmail.com with your order number.

Delivery address and order changes

Please check your address and contact details before completing checkout. Email us promptly if a correction is needed. We will try to make changes before dispatch; changes after handover depend on the carrier.

Customs, duties and taxes

Taxes and charges collected by SANLINGS are shown at checkout. Where import duties or other destination charges are not included in the checkout total, the recipient may be required to pay them to the relevant authority or carrier, subject to applicable law.

Delayed, missing or damaged deliveries

If a parcel is delayed, missing or arrives damaged, contact us with your order number and any relevant tracking details or photographs. We will investigate with the carrier and arrange an appropriate remedy, including replacement or refund where applicable. This policy does not limit your statutory consumer rights.