Find answers about SANLINGS jewelry, gemstone décor, shipping and returns. For help with a specific product or order, email chen410707272@gmail.com.
When will my order ship?
Orders are dispatched within 3–7 calendar days after payment is confirmed. Delivery time is additional and depends on the destination, shipping method and customs clearance. We will email you when your order ships. Read our Shipping Policy.
Can I return or exchange my order?
You can request a return or exchange within 30 calendar days after delivery. Email chen410707272@gmail.com with your order number to receive instructions and the return address. Change-of-mind return shipping is paid by the customer; SANLINGS covers reasonable return shipping for faulty, damaged or incorrect goods. Your statutory rights remain unaffected. Read our Returns & Refunds Policy.
How can I track my order?
Use the tracking link in your dispatch email when tracking is available. If you cannot find it or need an update, email chen410707272@gmail.com with your order number and the email used at checkout. Order-specific details are provided only through an appropriate private support channel.
What materials are your jewelry made from?
Materials vary by design. Check the selected product's description for metal, plating and stone details. Gold-plated and gold-tone descriptions do not mean solid gold. If any material detail is missing or unclear, send us the product link so our team can confirm it before you order.
How do I choose a bracelet, necklace or ring size?
Check the measurements and available options on the product page. For bracelets, measure your wrist and compare it with that design's stated fit; for rings, use the product's own size chart where provided. Only treat a design as adjustable when the product description says so. Email the product link and your measurement if you need help.
How should I care for my jewelry?
Keep pieces dry and store them separately. Remove jewelry before showering, swimming or exercising, and avoid direct contact with perfume, lotions and household chemicals. Use a soft, dry cloth and follow any material-specific care instructions on the product page.
What do the stones and symbols mean?
Designs featuring rose quartz, lapis, jade, hearts, dragons and the evil eye can carry cultural or personal meanings. Choose a piece for its design and the meaning it holds for you. Symbolic descriptions do not guarantee health, protection, financial or other outcomes.
What should I check before buying a gemstone tree?
Our gemstone and Feng Shui trees are decorative pieces for display. Check the product description for the selected size, base and dimensions, as these vary by design. For care, place the piece on a stable surface and follow its specific product instructions.
Can you help me choose a gift?
Tell us who the gift is for, your budget and whether you prefer jewelry or home décor. Rose quartz necklaces, symbolic bracelets and gemstone trees are options to explore. Gift wrapping, engraving and personalization are available only when explicitly offered for the selected product.
Is a product or size in stock?
Check the availability of your selected option on the product page. If it is marked sold out or you cannot select it, email chen410707272@gmail.com with the product link. Our team can help check available alternatives; restock dates can be confirmed only when known.
Do you ship to my country, and what does shipping cost?
Enter your delivery address at checkout to see the shipping options available for your destination. Standard shipping is US$8.99 when the merchandise subtotal is below US$69 and free at US$69 or more. Express shipping and optional upgrades may cost extra. Transit time is separate from our 3–7-calendar-day dispatch period. Shipping details.
What currency are your prices in?
Our default store currency is US dollars (USD), unless another currency is expressly displayed. Please check the final currency, selected variant price, shipping and any taxes shown at checkout before paying.
My item arrived damaged or incorrect. What should I do?
Email chen410707272@gmail.com with your order number, a description of the issue and photographs where available. We will review the problem and arrange an appropriate remedy. Please contact us for return instructions before sending anything back. Returns and refunds.
How can I contact a person?
Email chen410707272@gmail.com. For an order enquiry, include your order number and the email used at checkout. For a product question, include the product name or link. Our team will reply as soon as possible. Please do not send passwords or full payment card details. Contact SANLINGS.