Returns & Refunds

Last updated: October 24, 2026

We want you to be happy with your SANLINGS purchase. You may request a return or exchange within 30 calendar days after you receive your order.

How to start a return or exchange

Email chen410707272@gmail.com with your order number, the email used at checkout and the item you wish to return or exchange. Tell us if an item is faulty, damaged or incorrect; photographs can help us resolve the issue.

We will provide return instructions and the correct return address. Please use the address we provide, as the address on a parcel may not be our returns address. A request made within the 30-day period remains timely even if our reply arrives later.

Return condition

For a change-of-mind return, the item should be unworn, unused, with its original components and packaging where reasonably available. You may inspect your purchase as permitted by applicable consumer law. These conditions do not restrict your rights for faulty, damaged or incorrectly described goods.

Return shipping costs

For a change-of-mind return or exchange, you pay the return shipping cost unless we agree otherwise. If we sent an incorrect item, or an item arrived faulty or damaged, SANLINGS will arrange or cover the reasonable return shipping cost. Contact us for instructions before booking return shipping.

Any original delivery charges that must be refunded under applicable law will be included in your refund. No restocking fee is charged.

Refunds

We will notify you after reviewing your return. Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the returned goods, or earlier where required by law. Your bank or payment provider may take additional time to post the funds.

Exchanges

Exchanges depend on stock availability. Contact us within the same 30-day period to arrange one. If a suitable replacement is unavailable, you may choose a refund for the returned item. We will confirm any price difference or applicable shipping charge before you agree to an exchange.

Faulty, damaged or incorrect goods

Please contact us as soon as reasonably possible if an item is faulty, damaged or incorrect. The 30-day voluntary return period does not replace or shorten any statutory warranty or other consumer rights.

European Union and United Kingdom cancellation rights

If the statutory right of withdrawal applies to your order, you may notify us of cancellation within 14 calendar days after delivery without giving a reason. You then have 14 calendar days after notifying us to send the goods back. We will reimburse payments required by law, including the cost of standard outbound delivery, within 14 calendar days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Any lawful exceptions and responsibility for diminished value apply only to the extent permitted by law. Our 30-day return offer continues to apply alongside these rights.